Effective from: 25 March 2020
The Controller - means an individual or legal entity, a public authority, agency or other body that independently or together with others determines the goals and means of processing personal data; where the goals and means of such processing are determined by the local legislation;
The Processor - means an individual or legal entity, a public authority, agency or other body that processes the personal data on behalf of the Controller;
Personal data (personal information) - mean any information that relates to any identified or unidentified individual (henceforth referred as “the data subject”); identifiable individual is a person who can be identified directly or indirectly, in particular, by reference to an identifier, such as name, identification number, location data, online identifier or one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity of such individual;
DPO (Data Protection Officer) - a person designated by the Company who is officially responsible for maintaining personal data protection in the Company;
Data Protection Authority - means an independent government agency entrusted with monitoring the compliance with applicable rules and laws on the protection of personal data.
1.2. The website www.betjungle.com ('Casino', 'Website', 'Company', 'We', 'Us', 'Our') is owned and operated by a group of companies. The group includes Jalexus Ltd. registration No. HE 386741, address Chytron 3 Flat/Office 301, 1075, Nicosia, Cyprus and Seven Digital Solutions N.V., registration No. 147520, registered address is at Heelsumstraat 51, E-Commerce park, Vredenberg, Curacao, license No. 8048/JAZ2018-047. Jalexus Ltd. is being owned and fully controlled by the License Holder and acting under license agreement concluded with Seven Digital Solutions N.V. The company Jalexus Ltd. was founded in Cyprus, and laws of Cyprus apply to its activity. Seven Digital Solutions N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
2.1 The Personal Information which we may use, store and process shall include, without limitation:
a) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g. first and last name, date of birth, email address, phone number);
b) If you register through your account on a social network (for example, Facebook), we also collect information from your profile, including, but not limited to: your name, age, city of residence, profile photo. This information will be included in your profile;
c) Correspondence made with us via the Website, email, web chat or through other means of communication;
d) All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication;
e) Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information recorded in our system;
f) Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals and to conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.
g) Survey participations or any other customer assessments that we may carry out from time to time.
a) To provide the high-quality services and fulfill obligations under agreements b) between the users and us;
b) Processing your bets and transactions. This includes your use of credit card and online payment systems;
c) Providing you with gaming and other ancillary services that you seek from our Website;
d) Rendering customer support, such as assistance with setting up and managing your account;
e) Identifying and performing the necessary verification checks;
f) Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates and affiliates (only if players specifically consented to receive such marketing material);
g) Complying with legal responsibilities, including complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;
h) Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
j) Web analytics - using Google Analytics: collecting information about users visiting our website and mobile applications, IP addresses, visited pages, time of visit, which websites were used before visiting our resources, type of web browser and operating system. Our goal is to improve our website and mobile applications.
k) Cookie files (cookies) - in accordance with the Cookies Policy. Analysing customer trends through market study assessments (participation in surveys is not obligatory and you can always choose not to take part);
4.1. Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers.
4.2. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings or by contacting our customer support at firstname.lastname@example.org.
4.3. Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
5.1. After collection, the user's personal information (personal data) is transmitted to our servers. We provide organizational and technical measures to protect the personal data. The appropriate level of the data protection is established by our corporate rules.
5.2. We will take all the necessary and sufficient organizational and technical measures to protect user information (personal data) from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of the third parties.
5.4. Direct access to the personal information (personal data) is permitted only to our authorized employees involved in the maintenance of the web site. Such employees maintain strict confidentiality and prevent unauthorized access of the third parties to any personal information (personal data).
6.1. We shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.
6.2. We may also lawfully receive certain Personal Information from online vendors and service providers, such as fraud prevention companies. In addition, we retain the right to engage the services of third-party providers to render technical support, so as to process your online transactions and source gaming content.
7.1. We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by the Company or by another entity in our group of companies, which may use a third party to fulfil such data processing needs.
7.2. Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as well as other selected employees, shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance.
7.3. Our employees who have access to, or are associated with the processing of the player’s personal information, have signed confidentiality agreements to respect the confidential nature of the player’s information pursuant to applicable gaming, data protection and privacy laws.
8.1. We do not sell or rent your personal data to third parties.
8.2. We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its customers or any third party.
8.3. Personal data will only be disclosed to third parties in the following cases:
a) Where we are required to do so by law;
b) If the Website needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies.
c) To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;
d) When the Company believes that disclosure is necessary to protect the Company’s or the player’s safety, or the safety of others, investigate fraud, or respond to a government request;
e) If our marketing service providers require the data to carry out their tasks;
f) To any other third party with the player’s prior consent to do so.
8.4. We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.
8.6. In addition to the above, we may also release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.
8.7. Please note our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.
9.1. As stated under our Terms and Conditions both, you and the Casino can decide to have your Player Account closed at any time. Following the closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
9.2. All data will be stored in a format that allows identification of the data subjects no longer than is necessary for the processing of personal data. Your personal data will be stored for at least five (5) years from the date of your registration, unless you send a separate request to delete your personal data.
9.3. Personal data may be stored for longer periods of time, if personal data are processed solely for archival purposes and for reasons of general interest, scientific or historical research, as well as for statistical purposes and to protect any legal rights.
9.4. We may also keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision making is involved.
9.5. You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.
10.1. We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data.
10.2. Consequently, we endeavour to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. Being committed to providing secure services to players, and we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe.
10.3. Right to withdraw consent. In cases where we rely on your consent for the processing of personal data, you have a right to withdraw your consent at any time.
10.4. Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorised use of your account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.
12.1. When you visit the Website, our system automatically collects information about your visits, such as your browser, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not use automatically-collected information to identify you personally without receiving additional consent.
а) Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member areas of the Website.
b) Functional cookies: allow us to analyse your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalised experience.
c) Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) to affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.
12.3. In addition to the above, we use a number of third-party service providers who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.
12.4. Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.
14.1. If, after complaining against the DPO, you still think that your personal data has not been properly processed in accordance with the legislation, you can file a complaint with the Data Protection Authority regarding the processing of your personal data by us or on our behalf.
12.1. You may always contact us in regards to this Policy should you wish to:
a) Confirm the accuracy of the personal information we have collected about you;
b) Enquire about our use of your personal information;
c) Prohibit future use of your data for direct marketing purposes;
d) Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.