Frequently Asked Questions | BetJungle.com

Frequently Asked Questions

Click on 'Register' at the top of BetJungle casino home page, fill in the registration form, click on the checkbox that you are agree with our Terms and Conditions and then, click 'Register Now'. A welcome letter will be sent to the e-mail address you entered with a verification link to activate your account. Click the varification link in your email, which will redirect you to your account.
Some e-mail service providers may classify our emails as 'Spam' and may send our messages to your 'Junk/Spam' folder. In order you get letters from us further on, add our email address to your list of contacts.
Please click on the “Forgot your password?” button in the “Login” block on the top of the page, enter your email and we will send you password reset instructions.
Please contact our support support@betjungle.com and specify that you do not remember your initial e-mail or the e-mail address you used when you registred and require any further assistance. Please mind that your e-mail adress recovery is individual process and may take some time.
BetJungle Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players, so paying with your credit card you can be 100% sure it is safe. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy Policy.
We follow only 1 (one) account per a person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services policy. Creating more than one account with BetJungle to claim any bonuses is deemed as bonus abuse and may result in confiscated funds and/or your account being banned for dublicated items.
Please contact our support team with request to shut down your account via e-mail to support@betjungle.com
We provide different options to make a deposit. You can transfer money with your Neteller, Skrill or crypto wallet. To make a deposit, click on the 'Deposit' button on the top of the page and follow the instructions shown on the page. You can learn more about available deposit methods on the Payment Methods page.
We accept the most popular currencies and cryptocurrencies, such as United States dollar (USD), Euro (EUR). We also accept the following cryptocurrencies as BTC (Bitcoin), BCH (Bitcoin Cash), LTC (Litecoin), ETH (Ethereum), DOGE (Dogecoin), USDT (Tether).
In order to set another currency as the main one, please visit your Balance page in your account. Click on 'Add new currency' and choose the desired currency from the the list.
BetJungle casino is only accepting players from jurisdictions where online gaming for real money is not prohibited by law. Inability to deposit money into your account might be caused by the fact that the jurisdiction of your country of residence has internal regulation against online gaming. Also, insufficient funds on your wallet may be a reason of the issue. Otherwise, please contact our support.
BetJungle does reserve the right to carry out additional verification or the KYC (Know Your Customer) check. the process may take up to 24 hours.
We provide different methods of cashout. To make the cashout, please go to your Balance in your BetJungle account, click 'Withdraw' and choose amongst the withdrawal options and follow the instructions. Please remember, you can withdraw money in the currency that was deposited.
Withdrawing funds depends on the specific payment method that you selected. Usually, it is done within one hour but in some cases, withdrawal may take up to 12 hours. Please mind, that if your account has not been verified yet, the process may take longer.
To claim your Welcome bonus, please register an account at BetJungle Casino and choose one of four characters of Tiger, Panther, Bear, or Elephant. The Welcome bonus will be credited automatically according to the chosed character offer (see Bonus Terms and Conditions). There is no need to take any other actions or deposits to receive the Welcome bonus. Learn more about Welcome Bonus Package page on deposit match bonuses of 100%, 75%, and 50 %.
You can withdraw your bonus but only after the bonus wagering requirement is met. If you request to withdraw before having reached the minimum wagering requirements, the bonus and winnings will be void. To see wagering requirements of a particular bonus, please visit the Promotions page.
Some promotions require to apply a specific code to claim the bonus (for example, the code 100FIRST for the 1st deposit bonus). To correctly use the bonus code, please go to the Deposit page in your BetJungle account and apply a bonus code in the special field 'Bonus Code' when depositing.
A wager is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings. For example, you are given a 200 EUR bonus. The condition is 35x deposit and the bonus amount wagering requirements are listed in the Terms and Conditions. This means you have to stake 7,000 EUR to unleash your bonus money. All the winnings plus the bonus will then be relocated to your account balance of which you will have the option to continue betting or withdraw.
Every new player starts at the level 1 and earns points when placing a bet. Higher levels yield a larger faucet amount. More information about levels can be found on the 'Bonus Terms and Conditions' page.
Jungle levels are part of the BetJungle VIP Loyalty Program that consists of 7 Jungle levels offering a player different benefits. To achieve the higher level, you need to coolect a specified amount of Jungle Points that are collected with every bet you make on BetJungle. Learn more about VIP progam on the VIP Terms and Conditions Page.
Jungle points are comp points that are part of VIP Loyalty Program system that identifies and rewards valued customers. There are two types of Jungle Points: Redeemable Jungle Points (can be exchanged for cash or other goods) and Status Jungle Points (cannot be exchanged, indicate your VIP level status). By definition, these are points earned by customers while playing the different casino games. Something fascinating about these points is that there are no strings attached to them; you earn them so long as you are playing.
BetJungle provides an opportunity to to exchange Redeemable Jungle Points to currency. to currency starting from Level 3. The exchange rate varies depending on your relevant VIP level.
To level up, you need to score a specified amount of Status Jungle Points that are collected with every bet you make on BetJungle. Learn more about VIP progam on the VIP Terms and Conditions Page.
Firstly, when you achive the next level (starting from the 2nd level), you receive a level-up reward in form of free spins and bonus money packages. Also, starting from the 5th level, you are going to enjoy special VIP benefits such as cashback and VIP support manager.
Gambling can become an addiction that can have serious negative effects on your life. If you lose more than you planned to, please check these sites for information that can help you: Gambling Anonymous, GamCare, Gambling Therapy. Or, you can contact us and we'll block your account and/or IP address. We truly value our players and do not want our Casino to negatively affect their lives.

Still have questions?

Feel free to email us at support@betjungle.com (Please allow up to 24 hours for our support team to handle your request).

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